Privacy Policy

 

PRIVACY

Last updated: September 2026

Lenny Leleu respects your privacy and is committed to handling your personal information with care.

This Privacy Policy explains what personal information may be collected when you visit the Lenny Leleu website or place an order through the online shop, how that information is used, and what rights you have.

1. Who we are

The website and online shop are operated by:

Lenny Leleu
Kistemaeckersstraat 36
2140 Borgerhout
Belgium
Email: info@lennyleleu.com

For privacy-related questions, you can contact us at the email address above.

2. What information we collect

Depending on how you use the website, we may collect the following information:

  • your name;

  • billing and shipping address;

  • email address;

  • telephone number, where necessary for delivery;

  • information relating to your order;

  • payment and transaction information;

  • messages or other information you provide when contacting us;

  • technical information relating to your visit to the website, such as browser type, device type and IP address, where this is automatically collected by the website platform or service providers.

We only collect information that is reasonably necessary for operating the website, processing orders, providing customer service and meeting our legal obligations.

3. How we use your information

Your personal information may be used to:

  • process and fulfil your orders;

  • arrange delivery;

  • communicate with you about your order;

  • respond to questions or customer service requests;

  • process payments;

  • maintain and improve the website and online shop;

  • comply with accounting, tax and other legal obligations;

  • protect the website and prevent misuse or fraudulent activity.

We do not sell your personal information.

4. Payment information

Payments may be processed by third-party payment providers. Lenny Leleu does not generally have access to your full payment card details.

Payment providers process personal information according to their own privacy policies and applicable legislation.

5. Service providers

In order to operate the website and shop, certain information may be processed by third-party service providers, such as:

  • Squarespace, which provides the website and online shop infrastructure;

  • payment providers;

  • shipping and delivery companies;

  • accounting and administrative service providers;

  • other technical providers that are necessary for operating the website.

These providers only receive information that is reasonably necessary for the service they provide.

6. Cookies and similar technologies

The website may use cookies and similar technologies.

Some cookies are strictly necessary for the website to function, for example to maintain the shopping cart, process an order or provide basic website functionality.

Other cookies or technologies may be used for analytics, functionality or marketing purposes. Where required by applicable law, these technologies will only be activated after you have given the appropriate consent.

The website may also contain third-party technologies that are controlled by external service providers. The exact technologies used on the website may change as the website platform and its services are updated.

For more information, please see our Cookie Policy.

7. Legal basis for processing

Depending on the circumstances, we process personal information on the basis of:

  • the performance of a contract, for example when processing and delivering an order;

  • compliance with a legal obligation, such as accounting and tax requirements;

  • our legitimate interests, where appropriate, such as maintaining the security and functionality of the website;

  • your consent, where consent is legally required, for example for certain non-essential cookies or marketing technologies.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information relating to purchases and transactions may need to be retained for longer periods in order to comply with Belgian accounting, tax and other legal obligations.

Other information may be deleted or anonymised when it is no longer reasonably necessary.

9. Your rights

Depending on applicable law, you may have the right to:

  • request access to the personal information we hold about you;

  • request correction of inaccurate information;

  • request deletion of your information where legally possible;

  • request restriction of processing;

  • object to certain processing;

  • withdraw consent where processing is based on consent;

  • request a copy of your personal information in a portable format where applicable.

You can exercise these rights by contacting us at:

info@lennyleleu.com

You also have the right to lodge a complaint with the competent data protection authority.

For Belgium, this is the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

10. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time, for example when the website, its services or applicable legal requirements change.

The latest version will always be published on this page.

11. Contact

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact:

Lenny Leleu
info@lennyleleu.com