SHIPPING & RETURNS

Last updated: September 2026

Shipping

Lenny Leleu ships orders from Belgium.

Shipping costs are calculated and displayed during checkout according to the destination and, where applicable, the size or weight of the order.

Once your order has been dispatched, you will receive a shipping confirmation where tracking information is available.

Delivery times

Delivery times depend on the destination and the shipping service used.

The delivery times shown during checkout are estimates and are not guaranteed. Delays may occur due to postal services, customs procedures, strikes, public holidays or circumstances outside our control.

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

Incorrect delivery address

Please check your delivery address carefully before completing your order.

If an order is returned to us because the address provided was incorrect or incomplete, additional shipping costs may apply for resending the order.

International orders

Orders shipped outside the European Union may be subject to import duties, customs charges, VAT or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Returns & Right of Withdrawal

If you are a consumer within the European Union, you generally have the legal right to withdraw from an online purchase within 14 days without giving a reason.

The withdrawal period normally begins on the day you, or a third party designated by you, receives the goods.

To exercise this right, please contact us before the end of the 14-day period:

info@lennyleleu.com

Please include your order number and clearly state that you wish to withdraw from the purchase.

You may then return the eligible product within the applicable legal period.

Unless the product is defective or another legal rule applies, the direct cost of returning the product is the customer's responsibility.

We will reimburse the amount paid for an eligible returned product in accordance with applicable consumer law. We may wait with the reimbursement until we have received the returned product or until you provide evidence that it has been sent back, whichever occurs first.

Products excluded from the right of withdrawal

The statutory right of withdrawal does not apply to certain products where a legal exception applies.

Made-to-order and personalised pieces

Products that are made according to the customer's specific requirements or are clearly personalised are excluded from the statutory right of withdrawal where permitted by applicable law.

This may include garments or other pieces made specifically according to individual measurements, requested modifications, personalised specifications or other choices that make the product specifically intended for one customer.

Where a product is subject to this exception, this will be clearly indicated on the individual product page before purchase.

Swimwear

For hygiene reasons, swimwear may only be returned where the original hygiene seal or protective liner remains intact.

If the hygiene seal or protective liner has been removed after delivery, the statutory right of withdrawal may no longer apply, in accordance with applicable law.

This does not affect your statutory rights in relation to defective or incorrectly supplied products.

Where applicable, the product page will contain a clear hygiene notice before purchase.

One-of-a-kind pieces

The fact that a piece is one-of-a-kind does not by itself remove any statutory consumer rights.

Unless a specific legal exception applies, one-of-a-kind pieces purchased online remain subject to the applicable statutory right of withdrawal.

Condition of returned products

When exercising the right of withdrawal, you may handle the product only to the extent necessary to establish its nature, characteristics and functioning.

Products should therefore be returned in an appropriate condition, with original packaging and protective materials where reasonably possible.

If a product has been handled beyond what is reasonably necessary to inspect it, you may be responsible for any resulting diminished value where permitted by applicable law.

Defective, damaged or incorrect products

If your order arrives damaged, is defective, or you receive a product that is materially different from what you ordered, please contact us as soon as reasonably possible.

Please include:

• your order number;

• a description of the issue;

• photographs of the product and packaging where relevant.

We will assess the situation and provide an appropriate solution in accordance with applicable consumer law.

Your statutory consumer rights, including applicable legal guarantees, are not affected by this Returns Policy.

Return procedure

Before sending a return, please contact:

Lenny Leleu
info@lennyleleu.com

We will provide the appropriate return instructions.

Please do not send returns to an address different from the one provided by Lenny Leleu for the specific return.

For questions about shipping or returns:

Lenny Leleu
Kistemaeckersstraat 36
2140 Borgerhout
Belgium
VAT number: BE 0545921740
Email: info@lennyleleu.com